Which response best reflects an Empowered Team Member?

• A. I would be happy to help you with that.
• B. That's not my department
• C. Im sorry to hear that how can i assist?
• D. Let me find a department leader for you.

Answer: (A)

The main idea this question tests is how a team member demonstrates empowerment through proactive, customer-focused action. The best response shows readiness to take ownership and directly help, rather than deferring or delaying.

Saying “I would be happy to help you with that” conveys immediate intent to take action within your role. It projects confidence, takes ownership of solving the issue, and signals that you’re empowered to assist without waiting for someone else to decide what to do.

The other options reflect less empowered behavior. Saying “That’s not my department” creates a barrier and avoids taking responsibility. “I’m sorry to hear that—how can I assist?” expresses empathy and offers help, but it doesn’t commit to taking the next concrete step yourself. “Let me find a department leader for you” shifts the task upward and delays resolution, showing dependence on others rather than personal initiative.

So, the direct offer to help demonstrates the proactive, accountable mindset of an empowered team member.