Which of the following is a negative body language cue?

• A. Eye contact
• B. Smile
• C. Multitasking
• D. Facing the member

Answer: (C)

Engagement in conversations is shown through cues that reflect attention. Multitasking stands out as a negative body language cue because it signals your attention is divided. If you’re listening while typing, checking a phone, or juggling other tasks, you miss details, interrupt the flow, and the other person may feel undervalued. This can erode trust and rapport, even if you intend to respond well. In contrast, eye contact shows you’re focused on the speaker, a genuine smile communicates warmth and openness, and facing the member indicates you’re oriented toward them and ready to engage. So, multitasking is the negative cue in this set.