Which of the following is NOT considered positive body language?

• A. Smile
• B. Eye contact
• C. Arms crossed
• D. Facing the member

Answer: (C)

When communicating with others, open, welcoming postures help build rapport. Arms crossed is not positive body language because it often reads as defensive or closed off, which can make you seem unreceptive or disconnected from the conversation. In contrast, a smile signals warmth and friendliness, showing you’re approachable. Steady eye contact indicates attention and confidence, helping the other person feel seen. Facing the member with your body oriented toward them demonstrates engagement and interest in the interaction. So the posture that signals defensiveness—arms crossed—fits less with positive nonverbal communication, while smiling, making eye contact, and facing the person support a more open and inviting interaction.