Which of the following is listed as an action related to service proficiency?

• A. Embrace alternative perspectives
• B. Check-in with members and team members
• C. Empowered to take actions
• D. Go above and beyond for our members

Answer: (C)

Service proficiency centers on turning knowledge into action to help members effectively. Being empowered to take actions means you have the authority, confidence, and resources to make decisions and act promptly to resolve issues or meet needs. This readiness to act is what actually demonstrates proficiency in delivering service, because it translates understanding into concrete steps for members.

Embracing alternative perspectives is about inclusivity in thinking, not the ability to act. Checking in with members and team members focuses on communication and collaboration, which support service but don’t by themselves capture the ability to act independently. Going above and beyond describes extra effort, an outcome, rather than the capability to take necessary actions in the moment.