What is the principle of assuming positive intent about members?

• A. Our members are not trying to cheat the system
• B. Our members are trying to cheat the system
• C. Our members are not friendly
• D. Our members are never wrong

Answer: (A)

The principle being tested is treating members as acting in good faith and giving them the benefit of the doubt. Assuming positive intent means you believe people aren’t trying to cheat or cause trouble on purpose; when something goes wrong, you start from the idea that it’s likely a mistake, misunderstanding, or a system issue rather than deliberate wrongdoing. This mindset guides how you respond—staying constructive, seeking clarification, and offering help rather than jumping to accusations, which helps build trust and cooperation.

So, the best answer reflects the idea that our members are not trying to cheat the system. The other notions imply distrust or negative judgments about members, which isn’t what this principle promotes.