The classification 'Major' refers to which type of incident?

• A. Minor
• B. Major
• C. Emergency
• D. Critical

Answer: (B)

Severity classification guides how quickly and how broadly you respond to an incident. A Major incident signals a significant impact that affects a large portion of users or a critical service, and it requires formal incident response, escalation, and cross-team coordination. It’s a step up from a Minor issue in urgency and scope, but it isn’t the absolute highest level of severity like Emergency or Critical, which imply immediate action or catastrophic impact. For example, a key payment service partially failing and causing substantial transaction issues would be labeled Major, triggering the incident process and coordinated fixes, while still leaving some functionality available.