Sharing feedback with teammates is an essential part of being a Service Champion.

• A. False
• B. True
• C. Not sure
• D. It depends

Answer: (B)

In a high-quality service environment, giving and receiving feedback with teammates is essential to ensure every interaction meets the expected standard. Sharing feedback helps everyone understand what’s working well and what needs adjustment, so the team can quickly adapt to customer needs and maintain consistency across shifts. When a Service Champion openly offers observations—recognizing good practice and suggesting improvements—it builds trust, accelerates learning, and reinforces the behaviors that drive great service. This collaborative habit closes the loop, making service a cohesive team effort rather than isolated actions.

Saying it isn’t essential, expressing uncertainty, or suggesting it depends would undermine the standard of teamwork and continuous improvement that Service Champions are expected to model.