If you struggle to remember information or past interactions with a member, what did the video recommend that you do?

• A. Proactively take notes
• B. Ask the member to repeat
• C. Review notes later
• D. Take a photo of notes

Answer: (A)

When you’re talking with a member, the video emphasizes proactively taking notes. Jotting down key details—like preferences, past issues, and actions you’ve agreed to—as you listen creates a reliable reference you can check later. This practice strengthens memory by actively encoding information and gives you a written record to ensure continuity in future conversations. It also helps you follow up accurately and shows you’re attentive. The other options don’t fit as well: asking the member to repeat can interrupt the flow and isn’t a dependable memory aid; reviewing notes later helps after the fact but doesn’t support recall during the interaction; taking a photo of notes can work but is slower and may raise privacy or accessibility concerns. Proactively taking notes is the most effective approach.