If the pool is out of ratio, whom should you radio or contact?

• A. The Aquatics Leader, Assistant Lead, Manager on Duty or General Manager
• B. The Front Desk
• C. The Lifeguard on Duty
• D. The Maintenance

Answer: (A)

Maintaining the proper lifeguard-to-swimmer ratio is a safety requirement. When the pool is out of ratio, the person who has authority to make staffing and safety decisions should be notified so immediate action can be taken—adding staff, pausing admissions, or closing sections as needed. The Aquatics Leader, Assistant Lead, Manager on Duty, or General Manager are the designated leaders who can authorize these changes. The front desk handles guest services, not safety staffing decisions; the lifeguard on duty can observe and report but doesn’t have the authority to adjust staffing alone; maintenance deals with equipment and facilities, not safety ratios. So the correct course is to contact someone in the aquatics leadership who can fix the situation.