If an item in the club is broken, what should you do?

• A. Ban the guest
• B. Hide the item
• C. Ask someone from Facility Operations to look at the broken item as soon as possible
• D. Wait until end of day

Answer: (C)

When something broken in the club, the priority is safety and quick repair by the right team. Asking Facility Operations to inspect the broken item as soon as possible ensures a qualified person assesses the hazard, determines if it’s repairable, and coordinates fix or replacement. This protects guests and staff, keeps operations running, and supports proper reporting and accountability. The other options don’t address the hazard or delay action: banning a guest doesn’t fix the item or improve safety, hiding it hides a danger, and waiting until end of day allows the risk to linger and could violate procedures.