Empowerment means that all team members have the authority and power to resolve issues for our members. This statement is:

• A. True
• B. False
• C. Not sure
• D. It depends

Answer: (A)

Empowerment means giving team members the authority to act and make decisions to help members right where the issue arises. When staff can assess a problem, choose an appropriate solution, and implement it without waiting for layers of approval, service becomes faster and more responsive, which builds trust with members. The statement is true because it accurately reflects empowerment: it’s about distributing decision-making power to those closest to the member’s needs so issues can be resolved efficiently. This authority operates within clear guidelines and accountability, not as unlimited discretion in every situation.