After handling an incident, what should be done regarding reporting and alerts?

• A. Do nothing
• B. Clear pool and end shift
• C. Document the incident and inform management only
• D. Complete an incident report and ensure the GM and leader have been alerted

Answer: (D)

Reporting and escalating after an incident is essential to ensure proper documentation, accountability, and follow-up. Completing a detailed incident report creates a written record of what happened, when it occurred, who was involved, what actions were taken, and any witnesses or outcomes. This supports investigations, policy review, and any necessary corrective steps or changes to procedures.

Notifying the General Manager and the leader through the established chain of command ensures those with authority receive the information promptly so they can decide on guest communications, safety measures, and further actions. Together, thorough documentation and timely escalation protect staff and guests and keep operations compliant.

Doing nothing misses the record and the need for follow-up. Merely addressing the scene without reporting leaves crucial details unreconciled. Informing only one level of management without formal documentation can slow or obscure the necessary responses.